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Tuesday, December 25, 2012

iTunes Store doesn't load on Windows XP or Windows 7

Some time ago, one of the users I support had an issue with the iTunes store. It wouldn't load at all and she would get a white screen and a spinning wheel trying to load the store. After having uninstalled and reinstalled iTunes with no luck, the IT muse enlightened me and I thought of resetting the Winsocks on Windows and Bingo! I got the issue resolved.

How to do a winsock reset
  • Open command prompt in elevated mode. (On Windows 7 and Above, click on the start menu type in CMD, right click on it and click on Run as administrator. On XP, click on Start - Run and type in CMD and hit OK ).

  • On the command prompt, type netsh winsock reset and hit enter.

After that restart the machine and try iTunes once again.

1 comment:

  1. Nothing works, tried everything I could find on this subject and nothing works.


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